MALL FAQ
Frequently Asked Questions
Welcome to LaLaport BBCC’s FAQ page. Here you’ll find answers to common questions about our mall’s operations, amenities, and services to help you have a seamless and enjoyable visit.
General Information
Q: What are the mall’s opening hours?
A: LaLaport BBCC is open daily from 10:00 AM to 10:00 PM. Please note that selected shops—especially along Gourmet Street—may operate beyond these hours.
Q: Where is LaLaport BBCC located?
A: Our mall is located at No. 2, Jalan Hang Tuah, 55100 Kuala Lumpur, Malaysia. We are easily accessible via public transport and by private vehicle.
Parking & Accessibility
Q: Is parking available at the mall?
A: Yes, we offer ample parking facilities with over 2,400 parking spots. Enjoy free parking for the first three hours; if you need to park longer, a nominal charge of RM3 per additional hour (or part thereof) applies.
Q: What are the public transportation options?
A: LaLaport BBCC is directly connected to the Hang Tuah Monorail/LRT station. Additionally, there are several bus stops and e-hailing drop-off points nearby for your convenience.
On-Site Amenities & Services
Q: How can I find a specific store or restaurant within the mall?
A: We have interactive mall directories located on each floor. You can also use our Mitsui Shopping Park MY App or visit our website for a detailed store directory and floor plan.
Q: Is Wi-Fi available at LaLaport BBCC?
A: Absolutely! Connect to our FREE Wi-Fi network (LaLaport_PublicWifi) by signing in with your email address.
Q: Where is the Concierge Counter located?
A: Our friendly Concierge is located on the Ground Floor near the entrance to WoW Plaza, ready to assist with directions, lost-and-found inquiries, and general information.
Q: Is there a Locker or Luggage Drop available?
A: Yes, The lockers are located on Ground Floor, Drop Off 1 (Metrojaya Entrance). You may reach the lockers by walking towards the entrance along the Zone E walkway from Sacoor Blue (G-15d)
Customer Support & Loyalty Programs
Q: How do I contact LaLaport BBCC for inquiries or emergencies?
A: For assistance during operating hours, please call our helpline at 03-2731 3555 or approach our Concierge Counter on the Ground Floor (South Entrance).
Q: Does the mall offer a loyalty or rewards program?
A: Yes! Join our Mitsui Points Mobile App to earn rewards on your purchases, enjoy exclusive discounts, and receive special offers. Registration is free and easy via the app available on the Apple App Store or Google Play Store.
Events, Promotions & Private Bookings
Q: How can I stay informed about upcoming events and promotions?
A: We regularly host exciting events and promotions. Check our Events & Campaigns page, follow us on social media, or download our mobile app for the latest updates.
Q: Can I book event spaces or private areas at the mall?
A: Yes, LaLaport BBCC offers flexible event spaces suitable for private parties, corporate events, and special occasions. Please contact our events team at marketing@mfbbcc.com.my for more information and booking details.
If you have any additional questions or need further assistance, please do not hesitate to contact our Customer Service team. We look forward to welcoming you at LaLaport BBCC!
LaLaport BBCC • No. 2, Jalan Hang Tuah, 55100 Kuala Lumpur, Malaysia • Tel: 03-2731 3555 • Email: operations@mfbbcc.com.my
