FAQ Page

Frequently Asked Questions

• What are the mall's opening hours?
A: Our mall is open from 10.00 am to 10.00 pm every day of the week. However, selected shops located along Gourmet Street may open till later.
• Is there parking available at the mall?
A: Yes, we offer ample parking facilities for our visitors. Do note the entrance to the mall are indicated as shown below:
Mall Entrance Diagram
• Are there any public transportation options to reach the mall?
A: Yes, our mall is easily accessible by public transportation. LaLaport is conveniently connected to the Hang Tuah Monorail Station (Green Line), with a brisk walk of 50-meter distance from the station.
E-Hailing Drop off locations are located near Metrojaya and Gourmet Street. Public Transportation Overview
• How can I find a specific store within the mall?
A: We have interactive mall directories located at every floor at various points throughout the mall. Additionally, you can check our website or mobile app for a detailed store directory. For further assistance, our Concierge Counter is located on Ground Floor (GF) near the entrance to WOW Plaza.
Download our Mitsui Shopping Park MY App via
Apple App store | Google Playstore
• Are there any WiFi connections available in the mall?
A: Yes! You may connect to our FREE Wi-Fi connection, LaLaport_PublicWifi. In order to connect, kindly sign-in using a valid email address or Facebook account.
• Where is the Concierge Counter?
A: Our Concierge Counter can be found at Ground Floor (GF) near the entrance to WOW Plaza. Our friendly staff will be happy to assist you with any inquiries, lost and found items, or other assistance you may require.
• Who do I contact for assistance, do you have a helpline?
A: For general inquiries or emergencies during mall operation hours, you may contact our Concierge at 03-2731 3555.
• How do I obtain contact numbers of the stores at LaLaport?
A: You may find them via our website directory or download our Mitsui Shopping Park MY App.
• Are there food courts in the mall?
A: Yes, we have a wide range of dining options available.
- Depachika Marche (FoodHall) at Lower Ground 1 (LG1) – features a diverse selection of confectionery, convenient grab-and-go options, and a variety of restaurants to cater to different tastes.
- Cafeteria at Lower Ground 1 (LG1) – Offering spacious dining areas suitable for families, our establishment provides a family-friendly dining experience.
- Garden Dining at Level 4 – Experience family-friendly food court with an indoor play area for children. Discover a wide array of cuisines, ranging from Japanese delicacies to beloved local favourites.
• Are there facilities for children at the mall?
A: Certainly! Our mall is designed with families in mind and provides a range of facilities for children. We have dedicated play areas on Level 4 (Garden Dining) complete with kids' toilets, an outdoor playground on Level 5 (Rooftop Garden), and stores specifically tailored to children's needs.
• Can I bring my pets to the mall?
A: While we love animals, for the comfort and safety of all visitors, we have a "no pets" policy in place.
• Are there ATMs available in the mall?
A: Yes, our ATMs are located at LG1, Maybank ATM (Next to Hydroflask) and Ground Floor, RHB ATM (Next to Levi’s)
• Is there a loyalty program or rewards system available at the mall?
A: Certainly! We offer the Mitsui Points Mobile App, our exclusive loyalty program. By becoming a member, you can accumulate points for your purchases and take advantage of exclusive discounts, instant rebates, and special offers.
Become a Member for FREE
Download Link via
Apple App store | Google Playstore
• Are there any upcoming events or promotions at the mall?
A: We regularly organize events and promotions to enhance your shopping experience. Please visit our website or follow us on social media to stay updated on the latest events, sales, and special offers.
Events & Campaigns | Facebook | Instagram
• Can I organize private events or parties at the mall?
A: Yes, we offer event spaces that can be rented for private parties, corporate events, or other special occasions. Please contact our events team for more information and booking details.
For booking & enquiries, kindly email us at